Reference translation
This page is a courtesy translation. The Spanish version is the authoritative reference.
Team and roles
RegistroViajero lets you work as a team with different access levels.
Unlimited team
Team members are unlimited — you don't pay per person. The invoice is calculated only on the number of active accommodations. Adding teammates is free.
Available roles
There are three roles. The difference between Owner and Administrator is small: only the Owner can access billing, grant the Administrator role, and manage the Owner's own account. The Member handles day-to-day work (registrations, check-in, and submissions) but not agency configuration.
What each role can do
| Action | Owner | Administrator | Member |
|---|---|---|---|
| View the dashboard and registrations | ✓ | ✓ | ✓ |
| Create and edit registrations | ✓ | ✓ | ✓ |
| Complete and validate guest data (check-in) | ✓ | ✓ | ✓ |
| Unlock guest editing | ✓ | ✓ | ✓ |
| Submit guest reports to SES.HOSPEDAJES | ✓ | ✓ | ✓ |
| Annul a submitted report | ✓ | ✓ | ✓ |
| Archive, reactivate, or block registrations | ✓ | ✓ | ✓ |
| Manage iCal calendars | ✓ | ✓ | ✓ |
| Edit an existing accommodation's details (name, address, assigned credential) | ✓ | ✓ | ✓ |
| View the activity log | ✓ | ✓ | ✓ |
| Request, download, and delete exports | ✓ | ✓ | ✓ |
| Add, activate, or delete accommodations | ✓ | ✓ | ✗ |
| Manage SES credentials (create, edit, test connection) | ✓ | ✓ | ✗ |
| Edit the agency's details and logo | ✓ | ✓ | ✗ |
| Invite and manage team members | ✓ | ✓ | ✗ |
| Request account or data deletion | ✓ | ✓ | ✗ |
| Grant the Administrator role | ✓ | ✗ | ✗ |
| Modify the Owner's account | ✓ | ✗ | ✗ |
| Access billing and the subscription | ✓ | ✗ | ✗ |
| Manage the agency's security policies (require two-factor authentication or single sign-on) | ✓ | ✗ | ✗ |
- Owner — full access. The only role that manages billing, grants the Administrator role, and administers the Owner's account. There is exactly one Owner per agency.
- Administrator — everything a Member can do, plus adding accommodations, SES credentials, team management, and agency details. Cannot access billing.
- Member — day-to-day registration work: creating registrations, check-in, SES submissions, and iCal calendars, plus editing existing accommodations and viewing the activity log. Cannot add accommodations or access SES credentials, agency details, team, or billing.
Adding accommodations affects the invoice
Only the Owner and Administrator can add or activate accommodations. Since billing is per active accommodation, restricting this to those roles avoids unexpected charges. A Member can edit existing accommodations but cannot create or activate new ones.
Invite members
- Go to Settings → Agency and scroll down to the Team members section.
- Click Invite member.
- Enter the name and email, and pick a role.
- The invitee will receive an email with a link to create their account.
INFO
Invitations expire after 7 days if not accepted. You can resend or cancel an invitation at any time.
Inviting someone who already has their own agency
If you invite a person who is the sole owner of an empty agency (no accommodations, no guests, and no SES.HOSPEDAJES credentials), accepting the invitation merges their account into yours: they join your team with the role you assigned, and their empty agency is closed. If their agency still has accommodations, guests, or credentials, they must remove those first. And if your agency requires single sign-on, that person must have that provider connected before they can merge.
Manage the team
From the Team section you can:
- Change a member's role.
- Remove a member from the team.
- See pending invitations and resend or cancel them.
Who can manage whom
- Only the Owner can grant the Administrator role (whether by inviting or promoting someone). An Administrator can only invite Members.
- An Administrator cannot remove another Administrator or the Owner, nor modify the Owner's account.
- No one can change their own role — someone else with permission must do it.
Team security
Only the Owner can set agency-wide security policies, under Settings → Agency → Security:
- Require two-factor authentication — all team members must set up two-factor authentication. They get a 7-day grace period from when you turn it on; after that, anyone who hasn't set it up must do so before they can keep working (they're taken straight to the setup screen). Members who sign in only with single sign-on (no password) are exempt — their provider already handles that second factor.
- Require single sign-on — all team members must sign in with your single sign-on provider, and password login is disabled for the whole agency immediately (no grace period). To enforce it, you must already have that provider connected to your own account, so you can't lock yourself out.
Each person turns on their own two-factor authentication or connects their single sign-on account from Settings → Security, on their own account. See how to set up your account security.
Transfer ownership
If the current Owner leaves the company, open a support request: we will validate the change and transfer the role. The transfer is logged in the activity log.