Reference translation

This page is a courtesy translation. The Spanish version is the authoritative reference.

Fix a Ministry rejection

When SES.HOSPEDAJES rejects a submission, the registration becomes Rejected. This does not usually mean you need to create a new registration: in most cases you can fix the flagged data, validate again, and submit again.

Recommended steps

1. Open the registration in Rejected.
2. Read the message returned by the Ministry.
3. Identify whether the problem is with guest data, the accommodation, or SES credentials.
4. Fix only what is needed.
5. Validate the registration again.
6. Submit it to the Ministry again.

If the error is guest data

Use this flow when the message mentions DNI, NIE, surname, support number, date of birth, nationality, or another personal detail:

1. On the registration, open the Actions menu and choose Unlock guest editing. The status banner will then read Editing open, with the line "Guests can edit their data via the check-in link."
2. Send the affected guest their check-in link again.
3. Ask them to click Edit my information on the final screen.
4. When they do, the registration returns to Awaiting guests and their previous signature is deleted.
5. The guest fixes the data and signs again.
6. You review, validate, and submit again.

WARNING

In Rejected, guest editing is locked by default: the status banner reads Editing locked. You first need to open the Actions menu and choose Unlock guest editing (the banner switches to Editing open) so the Edit my information button appears on the guest link.

Shortcut: fix it yourself

If you know the correct value, you don't need any of the above: edit it yourself from the guest's card and skip the round trip. The guest editing lock applies to them, not to you. Since the field is covered by their signed declaration, they will be asked to review it and sign again. See Filling in a guest's data.

Fields that often cause rejections

Message or hint	What to check
DNI or NIE incorrect	Document number, document type, and nationality.
Surname missing	First name, first surname, and for DNI, NIE, or EU registration certificate, last name 2.
Support number missing	Support number for DNI, NIE, or EU registration certificate.
Invalid date	Complete and coherent date of birth.
Minor	If aged 14–17, they must state kinship with an adult on the registration.

For specific codes, see Ministry errors.

If the error is SES configuration

If the message mentions credentials, username, password, lessor code, or submission permission:

If the username or password is wrong or expired, the rejection now says so plainly ("Check the username and password"), instead of a generic "service unavailable" notice. RegistroViajero also verifies your credentials automatically in the background: under Settings → Agency → SES credentials, each credential shows a status badge (Verified, Rejected by the Ministry, or Not verified), and you get an alert the moment the Ministry stops accepting a credential — no need to wait for a guest's report to bounce.

1. Go to Settings → Agency → SES credentials.
2. Review username, password, and lessor code.
3. Use Test connection.
4. Fix the credential or create a new one.
5. Check that the accommodation uses that credential.
6. Return to the registration and submit again.

If the establishment code is missing

The establishment code is configured on the accommodation, not on the registration:

1. Open the accommodation.
2. Edit its details.
3. Add the establishment code assigned by the Ministry.
4. Save and return to the registration.
5. Validate or submit again.

When annulment is required

You do not need to annul to fix a registration in Rejected: the rejection leaves the registration editable, and the new submission replaces the previous attempt.

Annulment only applies when the submission was already accepted by the Ministry — that is, the registration is Sent to Ministry (with an accepted submission) or Confirmed — and the reported data is wrong. In that case, annul the submission (BAJA): the registration returns to Ready to review with the data intact, you fix what's needed, and resubmit. No need to recreate it.

After submitting again

RegistroViajero automatically checks the result of the new submission. The registration will end in:

• Confirmed if the Ministry accepts the report.
• Rejected if something still needs fixing.

If another error appears, repeat the process with the new message. Do not change fields at random: always use the hint returned by the Ministry.