Reference translation

This page is a courtesy translation. The Spanish version is the authoritative reference.

Admin edit-lock override

By default, as soon as you validate a registration or the Ministry rejects it with an Error, guests can no longer edit their data. This prevents them from changing anything between your review and the Ministry submission.

But sometimes that's exactly what you need: a guest correcting their document number because the Ministry rejected the submission. For that case, RegistroViajero lets you unlock guest editing without annulling.

When you can unlock

Diagram legend: 🟢 editing open by default · 🟡 editing locked, but you can unlock it (one click, no annulment) · 🔴 editing locked: annul (BAJA) to edit again.

The control is a text-labeled item inside the registration's Actions menu: when editing is locked it reads Unlock guest editing; when editing is open, Lock guest editing. The registration's status banner also shows a read-only line indicating whether guests can currently edit their data (and the auto-send state), so you can see the state at a glance without opening the menu. You can change it only in these states:

• Reviewed — you have reviewed the registration but haven't submitted it yet.
• Rejected — the Ministry has rejected the submission.

In the rest of the states (Sent to Ministry, Confirmed, Archived, Blocked) the option isn't shown in the Actions menu. If the registration is already Sent to Ministry or Confirmed and you need to fix data, annul the submission (BAJA): the registration returns to Ready to review and guest editing reopens.

How to unlock

1. Open the registration.
2. Open the registration's Actions menu and choose Unlock guest editing.
3. Share the check-in link again with the guest.
4. The guest clicks Edit my information on the final check-in screen.
5. On click, the registration auto-resets to Awaiting guests and the previous signature is deleted.
6. The guest fixes the data and signs again.
7. You validate and resubmit to the Ministry.

Team alerts

Every time a guest re-opens their data, the team receives a Guest re-opened their data notification. Handy when several members manage the agency.

What if I lock editing at the same time?

If you lock editing from the panel at the same time the guest is clicking Edit my information, RegistroViajero detects the conflict and shows the guest a message telling them the property just locked the registration and to refresh the page to see the latest status. Your locking action prevails.

Difference from an annulment

• Unlock editing — only in Reviewed or Rejected. Nothing is sent to the Ministry. The registration goes back to Awaiting guests.
• Annulment (BAJA) — for registrations already Sent to Ministry or Confirmed. Sends a BAJA to the Ministry to retract the submission and returns the registration to Ready to review, ready to resubmit or correct (no need to create a new registration). See Annul a submission.

Best practices

• If the Ministry returns an Error with a specific field, unlock editing and ask the guest to correct only that field.
• Don't unlock at midnight without warning the guest — the "editing unlocked" visual cue may confuse them if they don't know why you're asking them back to the link.
• If you're unsure whether a fix requires an annulment, check the registration state: as long as it isn't in Sent to Ministry, Confirmed, Archived, or Blocked, you can edit without annulling. In Sent to Ministry or Confirmed, annul first (BAJA) and the registration returns to Ready to review.