Reference translation

This page is a courtesy translation. The Spanish version is the authoritative reference.

Annul a submission

Once a registration has been submitted to the Ministry and the submission has been accepted, the data you saw is now recorded in SES.HOSPEDAJES. If that data changes or the stay no longer goes ahead, editing isn't enough: you have to retract what was reported with an annulment (BAJA).

RegistroViajero does this in one click from the registration itself.

When to annul

Annul when the submission was already accepted by the Ministry and you need to undo it:

• You spot wrong data on a Confirmed registration (or a Sent to Ministry one with an accepted submission).
• The guest or the OTA cancels a stay you had already reported.
• You get the Needs annulment alert because a registration already submitted changed or disappeared from your iCal calendar.

Just want it off your list?

Annulling sends a BAJA to the Ministry. If the registration was never accepted (still in Awaiting guests, Reviewed, or Rejected), there's nothing to annul — just archive it. RegistroViajero tells you so if you try to annul a registration with no accepted submissions.

How to annul

1. Open the registration in the Sent to Ministry or Confirmed state.
2. Open the Actions menu and click Annul filing.
3. Confirm in the dialog. RegistroViajero sends a BAJA to SES.HOSPEDAJES for every accepted submission on that registration.
4. When the Ministry accepts the annulment, the registration returns to Ready to review, with the guest's data and signature intact.

What happens to the registration

• It returns to Ready to review. The guest's data and signature are kept, so the registration is ready to review — not blank. This is the consistent state: the guest already finished their part.
• It is not archived. Annulling and archiving are separate actions: after annulling you decide whether to resubmit, let the guest correct, or archive.
• Guest editing stays open. If the data was wrong, the guest can hit Edit my information from their link to fix it (doing so returns the registration to Awaiting guests).
• It reconciles with the iCal calendar. If it came from a feed and the registration has disappeared from the calendar, the link is broken and it becomes a manual registration, so the next sync won't flag it for annulment again. If the registration is still in the calendar (only the dates changed), the link is kept and the registration adopts the calendar's current dates, so you resubmit the corrected stay rather than the old one.
• The Needs annulment alert clears. Annulling removes the Needs annulment notification for that registration. If the same registration is later re-filed and disappears from the calendar again, you'll be alerted again.

After annulling

You have three paths:

• Resubmit as is — if only the dates changed (or there was no error in the guest's data), validate and submit again. The registration is already complete and signed.
• Let the guest correct — if what was reported had a wrong value, the guest edits their data with Edit my information and signs again; then you validate and resubmit.
• Archive — if the stay is no longer happening, archive it. You can reactivate it later if it goes ahead again (that does not resend anything to the Ministry).

Requirements and errors

• You need a valid SES credential assigned to the accommodation. Without a usable credential, RegistroViajero refuses the annulment rather than archiving the registration locally without notifying the Ministry.
• Only accepted submissions are annulled. If the registration has no accepted submission, RegistroViajero asks you to archive it instead of annulling.
• If the Ministry rejects the BAJA, you'll see the code and description returned by SES.HOSPEDAJES; fix what it flags and retry.
• If the credential is wrong or expired, the annulment fails with a message asking you to check the username and password. Fix them in the accommodation's SES credential settings and retry. This is distinct from a temporary connection failure (which is worth retrying as is).
• If the connection to SES.HOSPEDAJES fails, the registration's state doesn't change and you can try again.

How it differs from other actions

Action	When	Communicates with the Ministry	Resulting state
Unlock editing	Reviewed or Rejected	No	Returns to Awaiting guests when the guest edits
Annul (BAJA)	Sent to Ministry or Confirmed	Yes (BAJA)	Ready to review
Archive	Any active state	No	Archived
Reactivate	Archived	No	Awaiting guests or Ready to review

See also Registration states and Admin edit-lock override.