Reference translation

This page is a courtesy translation. The Spanish version is the authoritative reference.

Frequently asked questions

General

What is Royal Decree 933/2021?

It is the Spanish regulation that requires tourist accommodation establishments to report guest data to the Ministry of the Interior through the SES.HOSPEDAJES platform. RegistroViajero automates this process.

Do I need to install anything?

No. RegistroViajero is a web application. You only need an up-to-date browser (Chrome, Safari, Firefox, or Edge). Optionally, you can install it as an app on your mobile device.

Do my guests need to create an account?

No. Each guest receives a unique link that opens the check-in form directly. No sign-up, download, or installation required.

Guest registration

What languages is check-in available in?

The guest check-in form is available in 9 languages: Spanish, English, French, German, Italian, Portuguese, Galician, Basque, and Catalan.

Which documents does it accept?

• Spanish citizens: DNI or passport.
• Non-Spanish: passport, NIE, EU registration certificate, foreign national ID, or travel document.

DNI and NIE additionally require a support number and last name 2. The EU certificate only requires a support number. Passport, foreign national ID, and travel document don't require a second last name or a support number.

What about minors?

Minors under 14 are exempt from registration under Royal Decree 933/2021. Those aged 14 to 17 must complete the form and declare their kinship with an adult on the same reservation.

Is guest data saved if they close the browser?

Yes. Data is saved automatically after each step. The guest can resume later by reopening the same link.

Can the guest edit their data after signing?

Yes, while the reservation is not locked. On the final screen they have an Edit my information button. If the reservation is already in Sent, Confirmed, Archived, or Blocked, the button is hidden.

Can a guest reuse their data across stays?

Yes. If they stay again and open a new link with the same document number, RegistroViajero detects their previous data and offers to reuse it with a single click.

Submission to the Ministry

How do I get SES credentials?

Credentials are issued by the Spanish Ministry of the Interior. Contact your local immigration office (oficina de extranjería) or police station.

Can I use RegistroViajero without SES credentials?

Yes. You can manage reservations and collect guest data without credentials. Ministry submission is enabled as soon as you configure them.

How long do I have to submit a guest report?

The regulation requires submission at the moment of check-in or within 24 hours of the start of the stay. Late submissions can still be qualified as non-compliance, even if sent later.

What happens if the Ministry rejects a submission?

The reservation goes into the Error state with the code and message returned by SES.HOSPEDAJES. Fix the flagged fields, re-validate, and resubmit. See Ministry errors and common issues for details.

How do I annul a reservation that's already sent or confirmed?

Open the reservation and click Annul filing. RegistroViajero sends a BAJA to the Ministry and returns the reservation to Guest completed, with the data intact and ready to resubmit, correct, or archive. No need to create a new reservation. More detail in Annul a submission.

Does it work in Catalonia and the Basque Country?

Not yet. These regions use their own systems (Mossos d'Esquadra and Ertzaintza). Integration is planned for future releases.

Billing

How much does it cost?

The Pro plan costs €5 per accommodation per month, with no minimum. You only pay for active accommodations. It includes a 15-day free trial, no credit card required.

Is check-in blocked if my plan lapses?

No. Guests can always complete their data through the check-in links, regardless of your subscription status.

Can I cancel at any time?

Yes. When you cancel, you keep access until the end of the paid period.

What are the penalties for non-compliance with RD 933/2021?

Failure or inaccuracy in the submission is classified as a minor offense (€100–600) under Organic Law 4/2015 on Public Safety. It can escalate to serious (€601–30,000) or very serious (€30,001–600,000) for repeat offenses, volume, or willful misconduct. See the full penalty reference.

Reservation import

Which platforms are supported?

Booking.com, Airbnb, VRBO, Expedia, Tripadvisor, Google Calendar, Holidu, Rentalia, and any platform that exports iCal (.ics).

How often are reservations synced?

Automatically every 15 minutes. You can also trigger a manual sync at any time.

Install as an app

Can I install RegistroViajero as an app on my phone?

Yes. On Android (Chrome or Edge) you'll see a banner to install when you open the panel from your phone. On iPhone/iPad, go to Share → Add to Home Screen from Safari. Once installed, you can receive operating-system push notifications.

Security and privacy

How is data protected?

• Passwords and Ministry credentials encrypted in our database.
• Communications over HTTPS/TLS.
• Agency-isolated storage: your agency never sees data from another.
• Immutable activity log.

How long is guest data retained?

3 years from the checkout date, as required by Royal Decree 933/2021. After that, data is deleted automatically.

Can I delete my account?

Yes. From Settings → Profile → Danger zone. Personal data is anonymized; activity records are retained for legal compliance.