Reference translation

This page is a courtesy translation. The Spanish version is the authoritative reference.

Review a registration before submitting

Before submitting a report to the Ministry, review the registration from the panel. The goal is to check two things: guests have finished, and the accommodation has the required SES.HOSPEDAJES setup.

Quick checklist

A registration is ready to move forward when:

• Every guest has finished their check-in.
• Every guest has signed.
• No Ministry-required fields are missing.
• The accommodation has an establishment code, the 10 characters the Ministry assigns.
• The accommodation has SES credentials assigned.
• Your trial or subscription is active.

If something is missing, RegistroViajero shows the reason before you validate or submit.

What to do based on what you see

What you see on the registration	What it means	What to do
A guest still needs to complete	The guest has not finished check-in.	Send their check-in link again.
Signature missing	The guest entered data but did not sign.	Ask them to reopen their link and reach the Signature step.
Last name 2 or support number missing	That document requires the field before signing or submission.	Ask the guest to correct their form.
Establishment code missing	The accommodation does not have the code assigned by the Ministry.	Edit the accommodation and add the code.
The establishment code isn't in the Ministry's format	A value the Ministry cannot resolve was saved: the code is 10 characters.	Check it in your SES.HOSPEDAJES account and correct it on the accommodation.
A guest field in yellow	The detail has a value but looks like a typo. It does not block submission.	Review it with the guest or fix it yourself, or submit if you know it's correct.
A guest field in red	The Ministry requires that detail and it is empty. It blocks submission.	Fix it yourself from the guest's card, or ask the guest for it.
SES credential missing	The accommodation has no credentials assigned.	Assign credentials on the accommodation or create them from Settings.
Registration is Rejected	The Ministry rejected a previous attempt.	Review the message, unlock editing if needed, and submit again.
Registration is Sent to Ministry	RegistroViajero is waiting for the Ministry response.	Wait; do not submit again.

Recommended order

1. Open the registration.
2. Check guests and signatures.
3. Review what the registration flags. The status box sums up in one line how many required details are missing and how many warnings there are; each guest card carries its own Show detail line underneath with the specific fields. On the fields, red is a required detail left empty (it blocks) and yellow a possible typo (it doesn't). See Data-quality warnings. If what's missing is accommodation setup, it appears separately in the Blocks the filing with the Ministry block.
4. If everything is correct, click Validate.
5. After validation, click Send to Ministry.
6. Wait until the registration becomes Confirmed or Rejected.

TIP

If you manage many registrations, start with those marked Ready to review: they usually need your review.

Automatic vs manual submission

Each registration can be submitted to the Ministry in one of two ways:

• Automatic: the registration is sent on its own once it's validated, your subscription is active, and the check-in date has passed.
• Manual: you decide when to send it with Send to Ministry (step 5 of the recommended order).

The registration's status banner tells you in plain language whether that stay will send itself —and on what date— or whether you'll have to send it. You can turn automatic submission on or off for a single registration from the Actions menu, regardless of your agency default. In the registrations list, reviewed rows show an at-a-glance icon: a clock if they'll auto-file and a hand if you'll send them manually.

Step 5 (Send to Ministry) is only needed when automatic submission is off for that registration.

If a guest must correct data

If the registration is Reviewed or Rejected, open the registration's Actions menu and choose Unlock guest editing. The registration's status banner tells you in plain language whether guests can still edit their data. When the guest clicks Edit my information, the registration returns to Awaiting guests and their previous signature is deleted. They must then correct the data, sign again, and you must validate again.

Do not ask the guest to change data the Ministry has not flagged. The smaller the correction, the easier it is to review afterwards.

If the problem is configuration

Configuration blockers cannot be fixed by the guest:

• Establishment code: edit it on the accommodation. It's the 10 characters the Ministry assigned you; if you stored it in another shape — without its leading zeros, or the tourism licence number instead — the registration cannot be sent until you correct it.
• SES credentials: create them in Settings → Agency → SES credentials and assign them to the accommodation.
• Subscription: the Owner manages it from Settings → Billing.

TIP

If the rejection message points to your SES credentials (wrong or expired username or password), check the credential's verification status in Settings → Agency → SES credentials and re-test the connection before submitting again.

After fixing the configuration, return to the registration and validate or submit again.